Information We Collect

When you visit Jyrtron or use our savings strategy services, we gather different types of information to provide you with personalized financial guidance. Here's what we collect and why it matters for your experience.

• Your name, email address, and phone number when you create an account or contact us
• Financial goals and preferences you share during our assessment process
• Communication preferences and feedback you provide through surveys or support interactions
• Payment information for premium services (processed securely through third-party providers)

Our website collects certain technical information to improve your browsing experience and ensure our platform works smoothly for everyone who visits.

• IP address, browser type, and device information for security and optimization purposes
• Pages you visit, time spent on our site, and navigation patterns to enhance user experience
• Cookies and similar technologies to remember your preferences and login status
• Location data (with your permission) to provide region-specific financial advice and resources

How We Use Your Information

Your information helps us create a better savings strategy platform. We use your data thoughtfully and only for purposes that benefit your financial learning journey.

• Personalizing your savings recommendations based on your financial goals and circumstances
• Sending educational content and resources relevant to your interests and preferences
• Analyzing website usage patterns to identify areas for improvement and new feature development
• Providing customer support and responding to your questions or concerns promptly

We'll keep you informed about new features, educational resources, and savings opportunities that align with your interests. You can always adjust your communication preferences or opt out entirely.

• Sending newsletters with financial tips, market insights, and platform updates
• Notifying you about new courses, webinars, or learning opportunities launching in late 2025
• Sharing relevant blog posts and educational content based on your stated interests
• Occasional surveys to help us understand how we can serve you better

Information Sharing and Disclosure

We don't sell your personal information to third parties. However, we do share certain information in specific circumstances to provide you with the best possible service and comply with legal requirements.

• Payment processors who handle transactions securely when you purchase premium services
• Email service providers who help us deliver newsletters and educational content
• Analytics services that help us understand how our website performs and where we can improve
• Cloud storage providers who ensure your data is backed up and accessible when you need it

Sometimes we're required by law to share information with authorities or other parties. We'll always notify you when possible, unless prohibited by law or court order.

• Compliance with South African financial regulations and reporting requirements
• Response to valid legal processes, court orders, or government investigations
• Protection against fraud, security threats, or violations of our terms of service
• Business transfers, though any acquiring company must honor this privacy policy

Data Security and Protection

Protecting your information is one of our highest priorities. We've implemented multiple layers of security to keep your data safe from unauthorized access, theft, or misuse.

• End-to-end encryption for all data transmission between your device and our servers
• Secure servers housed in facilities with 24/7 monitoring and restricted physical access
• Regular security audits and penetration testing to identify and address vulnerabilities
• Multi-factor authentication options to protect your account from unauthorized access

Technology alone isn't enough. We've also established strict internal policies and procedures to ensure your information is handled responsibly by our team.

• Limited access policies ensuring only authorized staff can view your personal information
• Regular privacy training for all employees handling customer data
• Incident response procedures to quickly address any potential security breaches
• Regular backups stored in secure, geographically distributed locations

While we work hard to protect your information, you also play an important role in keeping your account secure. Use strong passwords, keep your login credentials private, and let us know immediately if you notice any suspicious activity.

Your Privacy Rights and Choices

You have significant control over your personal information. Under South African law and our commitment to privacy, you can exercise several rights regarding the data we hold about you.

• Request a copy of all personal information we have about you in a readable format
• Update or correct any inaccurate information in your profile or account settings
• Review how we've used your information and who we've shared it with
• Download your data if you want to transfer it to another service

If you no longer want us to hold your information, or want to limit how we use it, you have several options available.

• Delete your account and all associated personal information (with some legal exceptions)
• Opt out of marketing communications while maintaining your account
• Restrict processing of your data for specific purposes
• Object to automated decision-making or profiling based on your information

Making privacy requests is straightforward. You can manage many preferences directly in your account settings, or contact us for more complex requests. We'll respond within 30 days and never charge fees for reasonable requests.

Cookies and Tracking Technologies

Like most websites, we use cookies and similar technologies to enhance your browsing experience. Here's what you should know about how these work and how to control them.

• Essential cookies that make our website function properly and securely
• Preference cookies that remember your settings and customization choices
• Analytics cookies that help us understand how visitors use our site
• Marketing cookies that help us show you relevant content and measure campaign effectiveness

You're in control of cookies. Most browsers allow you to block or delete cookies, though this might affect some website functionality. You can also use our cookie preference center to customize which types of cookies you're comfortable with.

Data Retention and Deletion

We don't keep your information forever. Our retention practices balance your privacy rights with legal requirements and legitimate business needs.

• Account information: Retained while your account is active, plus 7 years for financial records
• Communication records: Kept for 3 years to provide consistent customer support
• Website usage data: Aggregated data retained for 2 years, individual data for 13 months
• Marketing preferences: Maintained until you opt out or request deletion

When retention periods end or you request deletion, we remove your information from all active systems and backup archives. This process typically takes 90 days to complete across all our systems and partner services.

International Data Transfers

While our primary operations are in South Africa, some of our service providers operate globally. When your information crosses borders, we ensure it receives the same level of protection.

• Standard contractual clauses approved by South African authorities
• Adequacy decisions recognizing equivalent privacy protections
• Binding corporate rules for multinational service providers
• Regular monitoring of international data protection standards

Children's Privacy

Jyrtron is designed for adults managing their financial goals. We don't knowingly collect information from children under 18. If you're a parent and believe your child has provided us with personal information, please contact us immediately so we can remove it.

Parents who discover their child has created an account should contact us at [email protected]. We'll verify the request and delete the account within 48 hours of confirmation.

Changes to This Privacy Policy

We update this policy occasionally to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you through email or prominent website notices.

• Email notifications for substantial changes that affect your rights
• Website banners for 30 days after any policy updates
• Account dashboard notifications for logged-in users
• Archive of previous policy versions available upon request